Please let us know if you have any accessibility requirements and we will do all we can to assist you. We can reserve a car park space and can discuss ground floor bedroom options to best suit your requirements. We have an easy access bedroom complete with walk in shower, wider door frames and space to navigate a wheelchair. Please call us to ensure we can check bedroom availability and allocate this room if required. Click here to view our accessibility bedroom.

• There is a car drop off point outside reception.
• The reception area has seating for guests to wait.
• There is a disabled toilet located near reception.
• Staff will assist with luggage and room guests on check-in if requested.
• There are several bedrooms on the ground floor, all of which are easily accessible from reception and other parts of the hotel. Please note there is a lift to the first floor and this will be non-operable should an evacuation be required. Guests staying on the first floor will need to be able to use the stairs in this eventuality.
• The restaurant, lounge and bar are on the ground floor without any steps. Waiter service is provided.
• The garden is accessible from the lounge and does not have steps.
• There is a tarmacked path throughout the grounds to enable wheelchair access should you wish to explore our gardens.
• The whole of the ground floor is accessible to wheelchairs.
• All corridors and public areas are well lit.
• Guide dogs are welcome in the hotel.

We look forward to welcoming you from 3pm on the day of arrival with checkout by 11am on the day of departure.

Our rates include full traditional cooked to order breakfast with an extensive selection to choose from. Breakfast is served from 8am until 10am. 

We have a private car park at the hotel, with limited additional on-street parking nearby and the village car park just a five minute walk away. 

We have 2 electric car charge points within our car park for paid guest use. Please download the Project EV Pro app prior to arrival to enable use whilst at the Millstream.

Guests staying on a dinner, bed and breakfast rate will have a £45.00 per person dinner allowance to be used for evening meal food items only; any food items exceeding £45 per person will be charged to the room bill. Any unused allowance will not be applied towards beverages or refunded to the guest.

We do not have an official dress code, but the majority of our guests will be smartly dressed in the Sea School Restaurant.

Dogs may stay with guests when booking the Waterside Cottage Suites. Priced at £25 per night inclusive of bowl, blanket, treats and waste bag. Please note dogs are not permitted in the main building.

Should you wish to learn about our ingredients by dish and the 14 main allergens as defined by the Food Standards Agency, please speak with a member of our team during your visit who will be able to provide you with a comprehensive list.

Alternatively, feel free to request further details on any food items listed within our online menus prior to your visit.

Should you be planning to arrive after 10.30pm please ensure you inform us of this at the time of making a reservation. Please note the hotel bar closes at 10pm each evening.

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Millstream Hotel (Bosham) Limited (company no. 02273740) collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation 2016 (“GDPR”) which applies across the European Union (including in the UK) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. The GDPR will be supplemented in due course by additional UK specific data protection legislation including the Data Protection Act 2018.

The personal information we collect and use

Information collected by us from you

We collect personal information when you stay with us in our hotel, when you reserve a table at our restaurant or when you expressly sign up to our mailing list or Loyalty Club. We collect the following personal information when you provide it to us:

• Title, name, address, telephone number, email address plus secondary contact details (as required for multiple guests)
• Financial data including payment details (e.g. credit card details) and transaction details about your bookings
• In course of our Loyalty Club services we also collect your date of birth, title and anniversary (if applicable and if you choose to provide this information to us)
• Any other information that we are required or need to obtain from you in order to provide our services – this will be made clear to you when you ask to receive any of our services
• Any other information you may choose to provide to us from time to time

Information collected from other sources

We may be provided by information about you by a fellow guest or diner who is making a reservation or booking for multiple individuals.

We may also collect the above information from third party booking sites. These sites should have their own privacy policies as to how they use your data.

CCTV systems are installed at our premises. We are responsible for the CCTV systems at our premises.  All internal and external CCTV cameras are clearly labelled or otherwise notified to staff and visitors and are visible.  Typically, they are positioned on the exterior of the building, the car park and the reception area, but may be repositioned from time to time to ensure their effective use. Images are recorded and retained for the period of 4 weeks. This is primarily to assist with security and safety of our staff and visitors to our premises, although in rare cases we may use CCTV footage in investigations.

How we use your personal information

We use your personal information to:

• Ensure we are able to offer you appropriate accommodation to stay in our hotel, to confirm your booking and to contact you regarding and during your stay. We will send you confirmations as well as other communications related to your stay with us;
• Reserve a table in our restaurant and to confirm that reservation with you;
• With your explicit consent to add you to our mailing list, this option is offered when you make a booking at our hotel or restaurant. This involves us sending periodic emails or postcards to you with news about our hotel and restaurant as well as special offers. We currently use MailChimp to distribute these emails. You may easily unsubscribe on any email you receive, you can also contact the details at the bottom of this policy to do this for you or to opt out of receiving hard copy materials;
• To sign you up to our Loyalty Club which is run by our trusted partner Explosive Marketing, this is so that we can send you offers as part of the loyalty scheme. When you sign up to the loyalty club, you will have access to amend your details at any time;
• Invoice you for our services and collect unpaid bills;
• To monitor the security and safety of our guests and diners and their property.

Who we share your personal information with

We routinely share the data listed above with our marketing partners MailChimp and Explosive Marketing for them to process it on our behalf.  We also use a third party system called ResDiary to manage our restaurant bookings and Guestline to manage room bookings. This data sharing enables us to offer you the most efficient service and to receive special offers and news from us if you have opted into our marketing scheme or Loyalty Club.

We will share personal information with law enforcement or other authorities if required by applicable law or by order of court or other competent regulatory body.

We will not share your personal information with any other third party to use for their own purposes unless permitted by applicable law.

Some of the information you provide to us may be transferred to, stored and processed by third party organisations which process data for us and on our behalf. These third parties may be based (or store or process information) in the UK or elsewhere including outside of the EEA. As with many small businesses, these third parties may include third party IT platforms (including cloud based platforms), suppliers of administrative and support services and suppliers of other specialist products.

If we merge with another business entity or divest a part of our business or carry out internal corporate restructuring, your data may be disclosed to our new business partners or owners or the new corporate entities.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice; please see section “Keeping your information secure” below.

Reasons we can collect and use your personal information

We must have a lawful basis for processing your information; this will vary on the circumstances of how and why we have your information. We rely on:

• Your consent being given for one or more specific purposes e.g. signing up to receive marketing emails from us or being part of our Loyalty Club
• The processing being necessary performance of a contract between us e.g. you stay at our hotel or reserve a table in our restaurant
• The processing being necessary to comply with a legal obligation e.g. providing information to HMRC or to regulatory bodies
• The processing being necessary to protect your or someone else’s vital interests e.g. you were unfortunate enough to fall ill or have an accident while on our premises
• The processing being necessary for our legitimate interests e.g. to make our services more efficient, to develop our service offering or to carry out fraud prevention activities

We may occasionally process special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, processing of biometric data for the purpose of uniquely identifying individuals or health data. For example, you may tell us about a particular medical requirement that you would like to be accommodated during your stay or you may tell us about a dietary requirement or allergy for you or a fellow diner when reserving a table in our restaurant. We must have a further lawful basis for processing this information. We generally rely on:

• Your explicit consent being given for one or more specific purposes e.g. you tell us about a medical requirement in order to ensure a suitable room is available for your stay
• The processing being necessary to protect your or someone else’s vital interests and you are unable to consent e.g. you suffer an allergy reaction whilst eating at our restaurant
• The processing being necessary to exercise, establish or defence legal claims

How long your personal information will be kept

We will hold the data collected as listed above for the duration of your relationship with us as a customer, including until we have received all outstanding payments from you, and for so long thereafter as we are required to do so for legal, tax or accounting purposes.

Customer data is kept for a period of five years from the customer’s last visit to the hotel or restaurant.

Transfer of your information out of the EEA

We may transfer your personal information to countries which are located outside the European Economic Area (EEA) or UK as follows:

• When using outsourced IT or other administrative support services
• Where you are located outside of the EEA or UK but are looking for to stay at our hotel or make a reservation at our restaurant

Such countries do not always have the same data protection laws as the United Kingdom and EEA but we will ensure that where information is transferred to a country or international organisation outside of the UK / EEA, we will comply with the relevant legal rules governing such transfers that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

Your rights

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal information
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party where we process that information by automated means and you have provided it to us with your consent or in relation to a contract
• object at any time to processing of personal information concerning you for direct marketing including profiling
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you [(we do not currently carry out any such processing)]
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to using the contact details below
• let us have enough information to identify you
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates, including any account or reference numbers, if you have them

If you would like to unsubscribe from any email newsletter or special offer you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter or offer. It may take a few weeks for this to take place. Please be aware that unsubscribing from our newsletter will not result in your details being removed from our database and held in suppression until all outstanding invoices due to us have been paid.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We store your data on our hotel reservation system, Guestline. From this system, we will send confirmations as well as other correspondence related to your stay. However, once we have input your payment details to secure a booking, this information is encrypted and our staff do not have access to those details.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Where we transfer information to third parties to enable them to process it on our behalf, we ensure that the providers meet or exceed the relevant legal or regulatory requirements for transferring data to them and keeping it secure.

Lunch is served between 12.30pm and 1.45pm, with dinner served between 6.45pm and 8.15pm. Please advise your preferred dining times at check-in and we will do our best to accommodate these.

A dining reservation is necessary for non-resident diners. 

We do not allow smoking inside any part of the building or on the dining terrace. E-cigarettes are not permitted in any building or anywhere people are dining

The following Terms and Conditions apply to all bookings made in person, over the phone or on our website or third-party websites. We kindly ask that you take a moment to read them prior to making a booking. Please note that telephone calls are recorded and may be used for training purposes.

In these Terms and Conditions, the following definitions apply:

 

Definitions

“Company” or “we” means The Millstream Hotel Bosham Limited (company no 2273740) whose registered office is at The Millstream Hotel and Restaurant, Bosham Lane, Bosham, West Sussex, PO18 8HL.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Hotel” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.millstreamhotel.com or any other website owned or operated by us.

“VAT” means value added tax.

Bookings

All Bookings at the Hotel are subject to these Terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and we have confirmed the booking back to you.

Charges

The prices displayed on the Websites are an average per night per person until a rate is selected.  Any meals, service or VAT (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary.  The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.  We reserve the right to amend any of our rates or services up to 48 hours before the time of check-in.

Price lists for additional items, such as restaurant meals are on display at relevant locations within the Hotel and are available on request.

Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.  Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure, we kindly ask all guests to vacate their rooms by 11.00 a.m. (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Company or the Hotel.

Payment

We accept the following methods of payment: credit cards: MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.  The same card must still be valid on the date of the intended departure.

All outstanding charges must be paid for in full on check-out from the Hotel.

Cancellation Policy and No Shows

In the event of cancellation less than 7 days before your arrival date or earlier than your planned departure, we will make a charge for the accommodation or apartment element of your daily rate, for any nights that we are unable to re-sell your room(s). 

Bedroom reservations can be cancelled or moved to an alternate date free of charge 7 or more days prior to the arrival date. 

We recommend you have travel insurance with all reservations.

Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking.  In such circumstances, if you have pre-paid for your room, you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room at the time of booking, we will use our reasonable efforts to honour this preference and supplements may apply. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Accessibility

We only have one room at the hotel that is suitable for wheelchair users.  Please discuss your requirements when booking.

Parking

There is a car park with 40 spaces, offering free parking to hotel guests.  At busy times the car park can be full and spaces may not be available on arrival or for the duration of your stay.  Guests who need to take more than one car park space can request one subject to availability and will be charged at the discretion of the Hotel.

Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

No Smoking

Guests are not permitted to smoke inside any part of the hotel building.  This rule also applies to Electronic cigarettes, also known as e‐cigarettes.

Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Cots and Z- beds are available; however, these are limited and subject to availability. Children aged 2 to 12 years and sharing their parent’s bedroom on a z-bed will be charged £20 per night. Babies and small children in cots are free. Z-beds are not suitable for children over 12 years of age. Please check at the time of booking.

Pets

Guide dogs are welcome at the Millstream. Please let us know if you will be staying overnight to enable us to make suitable arrangements with you. We regret pets are not permitted at the hotel.

Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

The Websites are operated by the Company.

We accept the following payment types: Visa, Mastercard, Apple Pay, Google Pay and cash.