GUEST INFORMATION

Welcome to the Millstream Hotel, a family owned and run property since 1976. We hope you enjoy your visit with us, whether it be enjoying a drink or afternoon tea, an evening meal, or a stay for a few nights. The gardens that surround the hotel are carefully tended and provide a wonderful place to relax in the warmer weather. Overlooking the stream in the side garden is an oak Gazebo which provides shelter from the rain or sun. In the summer months there are tables and chairs at which you can enjoy morning coffee, a light lunch, afternoon tea, a cocktail before dinner or an al fresco meal as the sun comes down.

We include unique touches with every stay with us. Guests will enjoy a complimentary glass of wine or hot drink on arrival, personal check-in and rooming, plus full cooked to order breakfast with all stays (apart from room only rates).

We look forward to welcoming you to the hotel where you can be assured of the very best attention.

Frequently asked questions

We have created a list of the most frequently asked questions and information sought from guests. Should you have any further questions please do not hesitate to contact us.

Please let us know if you have any accessibility requirements and we will do all we can to assist you. We can reserve a car park space and can discuss ground floor bedroom options to best suit your requirements. We have an easy access bedroom complete with walk in shower, wider door frames and space to navigate a wheelchair. Please call us to ensure we can check bedroom availability and allocate this room if required. Click here to view our accessibility bedroom.

  • There is a car drop off point outside reception
  • The reception area has seating for guests to wait
  • There is a disabled toilet located near reception
  • Staff will assist with luggage and room guests on check-in
  • There are several bedrooms on the ground floor, all of which are easily accessible from reception and other parts of the hotel. Please note the first floor bedrooms are only accessible by stairs.
  • Both restaurants, lounge and bar are on the ground floor without any steps. Waiter service is available.
  • The garden is accessible from the lounge and does not have steps
  • There is a tarmacked path throughout the grounds to enable wheelchair access should you wish to explore our gardens.
  • The whole of the ground floor is accessible to wheelchairs
  • All corridors and public areas are well lit
  • Guide dogs are welcome in the hotel

We look forward to welcoming you from 3pm on the day of your arrival and ask if you could vacate your room by 11am on the day of your departure. Should you plan to arrive earlier, we can look after your luggage whilst you wait for the room to be ready. You are very welcome to enjoy a drink or lunch in the lounge or restaurant (a reservation may be necessary) or why not take a stroll around the harbour.

Most of our rates include breakfast and it is served from 8am until 10am. If you require an earlier breakfast, we can offer a continental room service option – please enquire with reception.

We have car parking available but please note that it can sometimes get busy, especially if you are arriving on a Sunday afternoon before 4pm. There is plenty of on-street parking adjacent to the hotel.

We do not have an official dress code, but the majority of our guests will be smartly dressed in the Millstream Restaurant.

We regret that we are unable to allow pets in the hotel except assistance dogs.

Should you have specific dietary requirements, food allergens or intolerances, do please call us in advance and we will be delighted to accommodate these and address suitable dishes to meet your needs but please note that dishes are prepared in our kitchen and we cannot take responsibility for trace ingredients that may affect clients with dangerous allergies. We always have vegetarian dishes on our menu, please speak with us should you wish to discuss alternate vegetarian options.

We have a night porter on duty every night who will be able to let you in if you will be arriving after 11pm. The night porter can serve you bar snacks and drinks throughout the evening. We close the bar at 11pm each evening but the night porter is able to serve drinks all night at their discretion.

Our pre-payment rate gives you the opportunity to purchase a discounted accommodation rate that is paid at the time of reservation. This saves approximately £20 per night off our other rates and is non-transferable and non-refundable in the event of cancellation.

The Millstream Hotel & Restaurant will never disclose or in any other way share your name, phone number, or email address with anyone outside our organisation except as specified within the Data Protection Act 1984 (or as subsequently amended).

We will only use such information to respond to questions you ask, inform you of upcoming events, and send you our periodic newsletter, to which you may cancel your subscription at any time, and we will permanently remove you from our mailing list.  Please notify us in writing by email or letter:

Please note that calls may be recorded for business purposes and to assist us in our training.

Email:  info@millstream-hotel.co.uk
Postal mail: The Manager, Millstream Hotel, Bosham, Chichester, West Sussex, PO18 8HL

Dinner reservations are from 6.15pm. We operate a booking system for the Millstream Restaurant and Marwick’s Brasserie; if a dinner reservation has not been made please contact us to make a booking. If you are staying on a dinner inclusive package but haven’t made an advanced reservation, we will offer you a choice of the remaining available times when you arrive at the Hotel.

If you are not staying on a dinner inclusive package, it is advisable to book for dinner in advance of your stay, as we are unable to guarantee you a table on arrival at the hotel.  We suggest that if you are dining in the Millstream Restaurant you allow approximately half an hour before dinner (e.g. 6.30pm for 7.00pm) to take a seat in the Bar or Lounge with the menu, a drink and some nibbles so that our chefs can start preparing your meal before you sit down. If you plan to be out for the evening, please let us know.

We do not allow smoking  inside any part of the building or on Marwick’s Terrace.  E-cigarettes are not permitted in any building.

The following Terms and Conditions apply to all bookings made in person, over the phone or on our website or third-party websitesWe kindly ask that you take a moment to read them prior to making a booking. Please note that telephone calls are recorded and may be used for training purposes.

In these Terms and Conditions, the following definitions apply:

 

Definitions

“Company” or “we” means The Millstream Hotel Bosham Limited (company no 2273740) whose registered office is at The Millstream Hotel and Restaurant, Bosham Lane, Bosham, West Sussex, PO18 8HL.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Hotel” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.millstreamhotel.com or any other website owned or operated by us.

“VAT” means value added tax.

Bookings

All Bookings at the Hotel are subject to these Terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and we have confirmed the booking back to you.

Charges

The prices displayed on the Websites are an average per night per person until a rate is selected.  Any meals, service or VAT (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary.  The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.  We reserve the right to amend any of our rates or services up to 48 hours before the time of check-in.

Price lists for additional items, such as restaurant meals are on display at relevant locations within the Hotel and are available on request.

Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.  Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure, we kindly ask all guests to vacate their rooms by 11.00 a.m. (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Company or the Hotel.

Payment

We accept the following methods of payment: credit cards: MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.  The same card must still be valid on the date of the intended departure.

All outstanding charges must be paid for in full on check-out from the Hotel.

Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

In the event of cancellation, for any reason, less than 5 days before your arrival, or earlier than your planned departure, we will make a charge for the accommodation element of your daily rate, for any nights that we are unable to re-sell your room(s).

For rates marked “Online Early Bird Discount” –  We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable.  Prepayment is charged to the credit/debit card supplied at the time of the Booking.   Cancellation or non-arrival will result in the forfeiture of the prepayment.

We recommend you have travel insurance with all bookings.

Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking.  In such circumstances, if you have pre-paid for your room, you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room at the time of booking, we will use our reasonable efforts to honour this preference and supplements may apply. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Accessibility

We only have one room at the hotel that is suitable for wheelchair users.  Please discuss your requirements when booking.

Parking

There is a car park with 40 spaces, offering free parking to hotel guests.  At busy times the car park can be full and spaces may not be available on arrival or for the duration of your stay.  Guests who need to take more than one car park space can request one subject to availability and will be charged at the discretion of the Hotel.

Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

No Smoking

Guests are not permitted to smoke inside any part of the hotel building.  This rule also applies to Electronic cigarettes, also known as e‐cigarettes.

Children

All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Cots and Z- beds are available; however, these are limited and subject to availability. Children aged 2 to 12 years and sharing their parent’s bedroom on a z-bed will be charged £20 per night. Babies and small children in cots are free. Z-beds are not suitable for children over 12 years of age. Please check at the time of booking.

Babysitting

We do not offer a babysitting service but can give you details of a local babysitter. Please ask for details.

Pets

Guide dogs are welcome at the Millstream. Please let us know if you will be staying overnight to enable us to make suitable arrangements with you. We regret pets are not permitted at the hotel.

Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

The Websites are operated by the Company.